{"id":9626,"date":"2020-10-16T18:06:53","date_gmt":"2020-10-16T18:06:53","guid":{"rendered":"http:\/\/www.interdent.com\/capitoldentalcare\/?page_id=9626"},"modified":"2025-05-08T22:08:59","modified_gmt":"2025-05-08T22:08:59","slug":"member-rights","status":"publish","type":"page","link":"https:\/\/www.interdent.com\/capitoldentalcare\/members\/member-rights\/","title":{"rendered":"Member Rights"},"content":{"rendered":"

Member Rights<\/span><\/h1>

You can find a complete list of member rights and responsibilities in the Oregon Health Plan Client Handbook. To obtain a copy click here<\/a>, or to request the booklet in English or other language, large print, Braille, on tape or another format contact member services at Capitol Dental Care or the State by calling 1-800-359-9517<\/a> or TTY 1-800-621-5260<\/a>.<\/p>\n<\/div><\/div><\/div><\/div>

Right to Receive Services without Discrimination<\/span><\/h2>

You have the right to be free from discrimination on the basis of race, color, national origin, age, disability, or sex.<\/p>\n

Capitol Dental Care\u2019s Notice of Nondiscrimination<\/a><\/p>\n<\/div><\/div><\/div><\/div>

Right to Privacy<\/span><\/h2>

You have the right to maintain the privacy of your personal health information and to receive a notice about our privacy practices, our legal duties and your rights concerning your protected health information.<\/p>\n

Capitol Dental Care\u2019s Notice of Privacy Practices — English<\/a>
\nCapitol Dental Care's Notice of Privacy Practices — Spanish<\/a>
\nOregon Health Authority Notice of Privacy Practices<\/a><\/p>\n<\/div><\/div><\/div><\/div>

Right to Complain \u2013 File a Complaint<\/span><\/h2>

A complaint is dissatisfaction with any matter such as staff rudeness or receipt of poor services. You have the right to file a complaint with Capitol Dental Care in writing or by telephone.<\/p>\n

Complaint forms can be found here for Russian<\/a>, Spanish<\/a>, Vietnamese<\/a>, and English<\/a>.<\/p>\n<\/div><\/div><\/div><\/div>

Right to File an Appeal<\/span><\/h2>

If you receive a letter (Notice of Action) denying services and you disagree with the decision, you may file an appeal with Capitol Dental Care. You must start you appeal by calling or in writing within 60 days of the date of the letter. If you call, you will have to follow up with a written, signed appeal. Written appeal and administrative hearing requests can be mailed, faxed, or emailed to CDC or your local DHS branch office.
\nYou must complete Capitol Dental Care\u2019s appeal process before you can request a hearing from OMAP. A Hearing and Appeal request form is available here<\/a>.<\/p>\n<\/div><\/div><\/div><\/div>

Transitioning your care, when you make a change<\/span><\/h2>

Capitol Dental Care is committed to the smooth transition of care for its members. Transition of care occurs when a member is immediately enrolled with a coordinated care organization (CCO) after having been disenrolled from another CCO or from Medicaid fee-for-service (FFS), according to OAR 410-141- 3061. If you find you are interested in reviewing our policy regarding the Transition of Care, please click on the link here<\/a>.<\/p>\n<\/div><\/div><\/div><\/div>

Right to Contact Capitol Dental Care<\/span><\/h2>

By Phone:<\/b> 1-800-525-6800<\/a>
\nBy Fax:<\/b> 1-503-581-0043<\/a>
\nBy Mail: <\/b>610 Hawthorne Ave SE, Suite #200, Salem, OR 97301<\/p>\n<\/div><\/div>

By Email:<\/b>
\nMember Services \u2013 members@capitoldentalcare.com<\/a>
\nProvider Services \u2013 providers@capitoldentalcare.com<\/a>
\nCompliance \u2013 compliance@capitoldentalcare.com<\/a>
\nOther \u2013 admin@capitoldentalcare.com<\/a><\/p>\n<\/div><\/div><\/div><\/div>

You can get this content in large print, another language, or any way that is best for you. Help is Free.\u00a0 Call us at 800-525-6800<\/a> or (TTY 711).<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Member RightsYou can find a complete list of member rights and responsibilities in the Oregon Health Plan Client Handbook. To obtain a copy …<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":9620,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-1.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9626","page","type-page","status-publish","hentry","no-post-thumbnail"],"acf":[],"yoast_head":"\nMember Rights - Capitol Dental Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Member Rights - Capitol Dental Care\" \/>\n<meta property=\"og:description\" content=\"Member RightsYou can find a complete list of member rights and responsibilities in the Oregon Health Plan Client Handbook. 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