Gentle Dental Sunnyvale

Very professional and nice staff and doctors. Have been here couple of times with my daughter and was always a good experience.

Over more than 10 years I've had nothing but excellent care here, from oral surgery, and orthodontics to regular dental health maintenance.

Fantastic dental center. I absolutely adore my doctor, only second time I am here, and incredibly enough I cannot wait to come back. A healthy mouth is a happy mouth. Very warm and helpful staff. Highly recommended for both children and adults.

My kids love going to this dentist! We have had such a great experience. This is second time we've been and my kids are thriving. The doctor and staff are so nice and kind. Everything they have done is great

You guys were beyond awesome. I came in afraid, in pain, and with no health insurance. You sent me out with a solution, something to ease the pain, an appointment to remove the source of the pain, and a health insurance plan for me and my fiancé that came in under $100 for the year! I couldn't be more happy, and the dentists' and assistants' chairside manner was warm and informative. Bravo, everyone! We're recommending Gental Dental and the Dedicated Dental plan to everyone we know.

I only came to Gentle Dental (Sunnyvale) for a wisdom teeth removal too difficult for my general dentist. Five stars for my actual surgery and for the friendliness of everyone (administrative staff, dental assistants and dentist/surgeon). Minus one star for hiccups in office communication, but the overall experience was great! I had Dr. Phan for my wisdom teeth removal. I highly recommend him! I didn't catch the names of the two assistants, but the lady made me feel especially relaxed by speaking to me nicely throughout the procedure. The team was awesome! Efficient, friendly, gentle. What more could you ask for? The negative comments on google about scams and high costs made me a bit nervous when I first walked into the office, but now it's pretty clear to me that things have changed since those negative comments were made. Also I think there's a general misunderstanding for how the insurance system works and how expensive many procedures would be if you had to pay all out of pocket, as with all medical things. DETAILS/BACKGROUND I am 24, very bad with dental care and am terrified of dentists. I had successfully avoided any dental work in 10+ years until this summer, when I finally caved in due to pain in my lower left gum (where one of my wisdom teeth was) and due to another wisdom tooth growing in an awkward direction. Got a general dentist to look at my teeth at a different dental group, and he said my wisdom teeth were too complex for him to deal with. So I went looking for a oral/maxil.facial surgeon who would take my HMO insurance. Dr. Phan could tell right away that I wanted to minimize the cost, and he understood that my insurance doesn't cover a lot of things. I had my insurance company & general dentist's approval to get only two wisdom teeth out with bone grafts for the price of my used car. And that wasn't even including the cost of anesthesia! AMAZINGLY, Dr. Phan was able to adjust my procedures -- and the office staff was able to do some magic with my insurance codes -- such that I could get all four wisdom teeth removed at once and for 1/2 the original estimated cost! $$ changes to minimize cost $$: (1) Bone grafts were not covered by my insurance and would have had to be paid out of pocket (would've been five hundred dollars per tooth!). Dr. Phan said that bone grafting wasn't necessary and did an alternate procedure that worked just fine. (2) No general anesthesia. I was conscious the whole time (this was by choice, don't worry folks). Just local anesthesia and gas = cheaper! Plus, no fear of being groggy and out of control. Everyone explained what they were doing each step of the way without making me feel stupid. They continually checked to make sure I wasn't feeling any pain. And they were indeed quite gentle (as the name promises). (3) I found a $50 off coupon online for first time patients with >$300 procedures (expires at the end of this month). I would note that there seems to be a difference in the answers you get from different staff. I had asked on the phone if I could pay half now and half later, and I got different answers from different people, and I got a different answer in the actual office. They eventually came to an agreement, but I think it's important that all staff are on the same page before speaking with patients. The staff was still friendly and accommodating, but just a note from the whole "administrative togetherness" perspective.

I've only had good experiences here. The billing is extremely straight forward (no guessing if I can afford to have work done - they can tell you before the procedure). The staff is quite caring and very personable. If you have questions about procedures, they are willing to walk you through the steps.