Ortho Patient FAQs During COVID-19

Gentle Dental

All of us at Gentle Dental and SmileKeepers hope that you and your family are healthy and that you are doing all that you can to stay safe during the COVID-19 pandemic. We are doing all that we can to keep you safe at our offices, and at this time that includes limiting in-person care to only patients who have emergency or urgent dental problems. Just like you, we hope to a return to normal patient care as soon as possible, including elective patient services.

Because we are unable to provide routine in-office orthodontic care, we had to delay/reschedule one or more appointments for our orthodontic patients. We recognize this may cause some concerns or raise questions regarding the pause in treatment, so here are some answers to frequently asked questions.

Question Answer
What do I do if I have a wire poking me or a broken bracket or appliance? We have Gentle Dental and/or SmileKeepers offices open in nearly all of the geographies we serve where our general dentist teams are ready to serve you for any urgent orthodontic care. Please call the phone number of your regular office to find a practice location near you and to make an appointment.
When will my treatment resume? Our best guess, given the information coming from the CDC and our state officials is that it will likely be sometime between May and mid-June. We will contact you to schedule your next appointment when we have a firm date to return to normal schedules. We ask you to please be patient as we work with all of our ortho patients to be seen in a timely manner.
Will I be charged more because my treatment is taking longer? We appreciate you as our patient, and we are aware that the COVID-19 delays are out of our control. As such, if the length of your treatment changes due to COVID-19 delays only, we will waive treatment extension fees so you will not be charged any additional fees for longer treatment time.
What if I am using clear aligners (such as Invisalign) for my orthodontic treatment and I have completed the trays I have and need the next ones? The good news is that many clear aligner cases can be advanced without an in-office visit. We are making provisions to contact our aligner patients and set up phone or video/phone appointments with the orthodontist to determine if additional aligners can be provided. If it is determined that you can proceed to the next aligners, we will transfer them to the nearest open office for drive-up pick-up.

If you have any other questions or concerns that are not addressed here, please email us at customerservice@interdent.com.

Thank you for your patience and understanding during this time. We look forward to seeing you again soon and completing your treatment.

Wishing you good health now and always,

Your Gentle Dental and SmileKeepers Orthodontics Team