Member Rights

You can find a complete list of member rights and responsibilities in the Oregon Health Plan Client Handbook. To obtain a copy click here, or to request the booklet in English or other language, large print, Braille, on tape or another format contact member services at Managed Dental Care of Oregon or the State by calling 1-800-359-9517 or TTY 1-800-621-5260.

Right to Receive Services without Discrimination

You have the right to be free from discrimination on the basis of race, color, national origin, age, disability, or sex.

Managed Dental Care of Oregon’s Policy of Nondiscrimination

Right to Privacy

You have the right to maintain the privacy of your personal health information and to receive a notice about our privacy practices, our legal duties and your rights concerning your protected health information.

Managed Dental Care of Oregon’s Notice of Privacy Practices
Oregon Health Authority Notice of Privacy Practices

Right to Complain – File a Complaint

A complaint is dissatisfaction with any matter such as staff rudeness or receipt of poor services. You have the right to file a complaint with Managed Dental Care of Oregon in writing or by telephone.

Right to File an Appeal

If you receive a letter (Notice of Action) denying services and you disagree with the decision, you may file an appeal with Managed Dental Care of Oregon. You must start you appeal by calling or in writing within 60 days of the date of the letter. If you call, you will have to follow up with a written, signed appeal. Written appeal and administrative hearing requests can be mailed, faxed, or emailed to MDCO or your local DHS branch office.
You must complete Managed Dental Care of Oregon’s appeal process before you can request a hearing from OMAP. A Hearing and Appeal request form is available here.

Transitioning your care, when you make a change

Managed Dental Care of Oregon is committed to the smooth transition of care for its members. Transition of care occurs when a member is immediately enrolled with a coordinated care organization (CCO) after having been disenrolled from another CCO or from Medicaid fee-for-service (FFS), according to OAR 410-141- 3061. If you find you are interested in reviewing our policy regarding the Transition of Care, please click on the link here.

Right to Contact Managed Dental Care of Oregon

By Phone: 1-800-538-9604
By Fax: 1-503-581-0043
By Mail: 3000 Market St. NE, Ste. 222
Salem, OR 97301

By Email:
Member Services – [email protected]
Provider Services – [email protected]
Compliance – [email protected]
Other – [email protected]